General Manager – Sandwich

In Good Health – Sandwich is a top grossing, high volume cannabis dispensary. Serving both medical and recreational customers. This is an opportunity to lead one of the busiest dispensaries in Massachusetts. In Good Health is looking for a candidate with extensive experience in the cannabis industry – equally fluent in the operational side as well as the human resource side. People and products.

The General Manager is fully responsible for the medical and recreational dispensaries on the Sandwich campus and serves as the primary leader for a customer-centric operation. A natural leader with the ability to motivate, delegate, and see projects from beginning to end. This individual should feel comfortable with operating a robust tech stack and in teaching these tools to others. Working in tandem with the production team and the other dispensaries to execute marketing campaigns, initiatives, trainings, and all the aspects of running a vertically integrated cannabis company.

Major Responsibilities:

• Working with the Assistant General Manager to study traffic patterns and devise a staffing schedule for retail, inventory, and security personnel.
• Working with the Director of Human Resources to recruit, interview, and onboard the next leaders at In Good Health.
• Consistently developing the team through one-on-one trainings or more structured formats that may include presentations, video tutorials, checklists, etc. Leading the team to deliver best in-class customer service to effectively resolve customer complaints or concerns.
• Conducting annual performance reviews. But also, the ability to take an individual aside in real-time and provide guidance.
• Capable of multidirectional communication – cascading goals downward while relaying front-line realities upward. Effective at transmitting operational changes, marketing campaigns, and other pertinent information to the team and customers alike.
• Ownership of all aspects of cannabis and non-cannabis product as it moves through the pipeline, from delivery to sale. Providing direction to the team regarding restock lists, prioritization of aging product, organization of live and backstock inventory, and ensuring the team is working within the Standard Operating Procedures.
• Compliance – Knowledgeable of the cannabis regulations in Massachusetts and able to work within those parameters. The last inspection by the Cannabis Control Commission yielded zero deficiencies. We are proud of our record and aim to be an example of how responsible dispensaries should operate.
• Asks the question – is there a better way to do this? And if so, working with other departments to test and implement new ideas.

Expectations:

• Able to commute to Brockton twice per month to collaborate with the leadership team.
• Is a note-taker and a question-asker.
• Is emotionally intelligent and able to de-escalate high pressure situations.
• Speaks one’s mind and articulates what he/she needs to get the job done.
• Able to sort and prioritize daily/weekly tasks, as well as adjusting to changes and interruptions to meet customer/business needs.
• Business Management Degree or 3 to 5 years equivalent work experience preferred

In Good Health continues to grow and the role of General Manager is instrumental to that endeavor. We are seeking talented candidates who have a track record of leading retail and inventory teams in the cannabis space.